Frequent questions
What forms of payment do you accept?
We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, Shop Pay, Apple Pay, Google Pay, and Paypal.
What happens if my order is damaged, defective or incorrect?
We are sorry that your order is not perfect. Send an email to info@caryfragueiro.com with your order number and we will solve everything.
Can a sold-out item be purchased on the website?
Yes, you can buy an item that is out of stock. If this is the case, we will contact you to give you an estimated delivery time, so that you can decide if you finally want to keep your order or not. In any case, if you are looking for a specific item that is out of stock, please contact us at info@caryfragueiro.com and we will try to help you.
Can my order be delivered internationally?
Yes, we do international shipments, in which case both the shipping times and costs are different from those offered within Spanish territory.
How can I check the status of my order?
Once the order is placed, you will receive a confirmation email. As soon as the order is shipped, you will receive another email with a tracking number, where you can check the status of your delivery.
How can I change or cancel my order?
Unfortunately, once an order has been placed, it cannot be changed or canceled. Please contact info@caryfragueiro.com with your order number if you have any questions.
What is the return policy?
Returns:
Returned items must be in the same condition as when you received them.
As soon as we receive your package, we will check the status of the items and make the change of size or refund of the returned garments. Keep in mind that in the case of returns by postal mail, postage due or cash on delivery will not be accepted and that shipping or return costs will not be paid.
Changes:
In case you prefer another size, you can request it at the time of making the return. To do this, indicate on the delivery note the item you want to exchange and the new size.
If this size is not available, we will refund the amount of said garment.
If you prefer to change your garment for another model or color, you will have to return the item and place a new order.
What is your warranty?
Cary Fragueiro warrants to the original purchaser of a Cary Fragueiro product that such Cary Fragueiro product will be free from defects in materials and workmanship under normal use in accordance with the Limited Product Warranty information provided on the website of Cary Fragueiro corresponding to the specific Cary Fragueiro product. However, it should be remembered that all our products are handmade by professionals and as it is an artisan process, it may happen that there is some kind of difference between the products shown on the website and the final product received. If this happens and you are not satisfied, please write to us at info@caryfragueiro.com and we will be happy to answer your request.
We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, Shop Pay, Apple Pay, Google Pay, and Paypal.
What happens if my order is damaged, defective or incorrect?
We are sorry that your order is not perfect. Send an email to info@caryfragueiro.com with your order number and we will solve everything.
Can a sold-out item be purchased on the website?
Yes, you can buy an item that is out of stock. If this is the case, we will contact you to give you an estimated delivery time, so that you can decide if you finally want to keep your order or not. In any case, if you are looking for a specific item that is out of stock, please contact us at info@caryfragueiro.com and we will try to help you.
Can my order be delivered internationally?
Yes, we do international shipments, in which case both the shipping times and costs are different from those offered within Spanish territory.
How can I check the status of my order?
Once the order is placed, you will receive a confirmation email. As soon as the order is shipped, you will receive another email with a tracking number, where you can check the status of your delivery.
How can I change or cancel my order?
Unfortunately, once an order has been placed, it cannot be changed or canceled. Please contact info@caryfragueiro.com with your order number if you have any questions.
What is the return policy?
Returns:
Returned items must be in the same condition as when you received them.
As soon as we receive your package, we will check the status of the items and make the change of size or refund of the returned garments. Keep in mind that in the case of returns by postal mail, postage due or cash on delivery will not be accepted and that shipping or return costs will not be paid.
Changes:
In case you prefer another size, you can request it at the time of making the return. To do this, indicate on the delivery note the item you want to exchange and the new size.
If this size is not available, we will refund the amount of said garment.
If you prefer to change your garment for another model or color, you will have to return the item and place a new order.
What is your warranty?
Cary Fragueiro warrants to the original purchaser of a Cary Fragueiro product that such Cary Fragueiro product will be free from defects in materials and workmanship under normal use in accordance with the Limited Product Warranty information provided on the website of Cary Fragueiro corresponding to the specific Cary Fragueiro product. However, it should be remembered that all our products are handmade by professionals and as it is an artisan process, it may happen that there is some kind of difference between the products shown on the website and the final product received. If this happens and you are not satisfied, please write to us at info@caryfragueiro.com and we will be happy to answer your request.